Contact Us

Our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.

Customer Care Hours

Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.

Order Requests

Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

Store name: getrael

Contact email: support@getraire.shop

Phone: (720) 856-6523

Physical and return address: 204 W Mountain Ave, Fort Collins, CO 80521, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).