Refund Policy

Condition and Limited Exclusions

As part of the 30-day program, for a no-reason request, include the original packaging, supplied parts, and purchase evidence when reasonably possible. Custom-made goods, clearance items or Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from discretionary returns. To keep eligibility clear, Those exclusions never reduce a customer’s remedies for damage, defect, wrong shipment, or a missing item.

Exchange and Refund Completion

For an approved return or exchange, we coordinate an approved replacement after reviewing the return. For a refund, we credit the original payment method after receipt and inspection; allow 5–10 business days after issuance for the financial institution to post it.

Cancellation Timing

To explain the available remedy, a cancellation request may be made before shipment. Once a parcel has shipped, this Refund Policy supplies the applicable return or exchange process.

Your 30-Day Choice

Within the customer-care process, eligible purchases include a 30-day no-reason return and exchange option measured from delivery. A customer may choose a refund or an exchange without having to justify a change of mind.

Merchant-Paid Return Delivery

For customer reference, Begin by contacting customer care. Once the request is accepted, we issue a prepaid return shipping label. To clarify return responsibilities, we cover that label for a change-of-mind return and for every quality-issue case, including merchandise that arrives damaged, defective, incorrect, or incomplete.

Merchant and Customer Care Information

Under this Refund Policy, Store name: getrael

Within our return process, Contact email: support@getraire.shop

For consistent return handling, Phone: (720) 856-6523

Under the return and exchange standard, Physical and return address: 204 W Mountain Ave, Fort Collins, CO 80521, US

For a predictable review process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).